Privacy Policy — Smart Click Seva Mobile App

Last updated: 8 September 2026

This Privacy Policy is specific to the Smart Click Seva mobile app available on the Google Play Store and Apple App Store, and covers the device permissions and app-specific data practices unique to using Smart Click Seva on a phone or tablet. For information about our website and administrative (Seva Partner) platform, see our general Privacy Policy.

1. Introduction

Smart Click Seva ("Smart Click Seva", "we", "us", or "our") is operated by SmartClick Technologies Pvt. Limited. This Privacy Policy explains how the Smart Click Seva mobile app ("the App") collects, uses, shares, and safeguards your personal data when you install and use it on Android or iOS to apply for government and business services through our network of authorized service centers (Seva Partners).

By downloading, installing, or using the App, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the App.

2. Information We Collect

Through the App, we collect the following categories of personal data:

• Full name — as provided during registration or on a service application.
• Phone number — your mobile number, used for account registration, OTP-based sign-in, and updates about your applications.
• Email address — used for account registration, receipts, and support communication.
• Residential/postal address — collected when a service application requires it, or auto-filled from your selected district/local body.
• Government-issued ID card / identity documents — a photo, scan, or number of an identity document such as your Aadhaar Card, PAN Card, Voter ID, or Driving License, collected only when the specific service you are applying for requires proof of identity.
• Location — your approximate or precise device location, collected only when you use a location-based feature such as finding nearby service centers or auto-filling your address.
• Other application and supporting documents — additional documents, photos, and form data you submit while applying for a government-to-citizen (G2C) or business-to-citizen (B2C) service (for example, a passport photo, income certificate, or ration card copy).
• Google account details (optional) — if you choose to sign in with Google instead of your phone number/email, we receive your name, email address, and profile photo from your Google account.
• Device and usage data — device model, operating system version, app version, unique device/installation identifiers, crash logs, and in-app usage events (screens viewed, buttons tapped) collected automatically to keep the App secure, stable, and improving.
• Push notification token — a device-specific token used to deliver application-status and account notifications to your device.

We only collect an ID card, address, or location beyond what's needed for basic account registration when the specific service you're applying for actually requires it — we don't ask for documents unrelated to your chosen application.

3. Device Permissions We Request

The App only requests the device permissions below, and only ever uses them for the specific purpose described. You can review or revoke any of these at any time from your device's Settings, though doing so may limit the related feature.

• Camera & Photo Library — to let you take a photo of, or choose from your gallery, a document required for a service application. We only access this when you choose to attach a photo.
• Location (foreground only) — to show you the nearest authorized Smart Click Seva service centers when you apply for a service. We only access your location while you are actively using this feature, never in the background.
• Notifications — to alert you about application status updates, payment confirmations, and important service announcements.
• Biometric / Device Lock (Face ID, fingerprint, PIN, or pattern) — optional — if you turn on "App Lock" in your profile settings, the App asks your device's own operating system to verify your identity (using whatever screen lock you've already set up) before letting you back in. This check happens entirely on your device — Smart Click Seva never receives, transmits, or stores your biometric data.

The App does not access your contacts or read your SMS messages — one-time passwords (OTPs) are entered manually.

4. How We Use Your Information

We use the information we collect to:

• Process and track your applications for government and business services through authorized centers;
• Verify your identity where a service requires it;
• Process payments made through the App;
• Send you notifications about your applications, account, or support requests;
• Diagnose crashes, fix bugs, and improve the App's performance and features; and
• Comply with applicable laws, regulations, and lawful requests from government authorities.

5. Payments & Financial Information

Payments made in the App are processed through Razorpay, a RBI-authorized payment aggregator. We do not store your full card, UPI, or net-banking credentials on our own servers — these are handled directly by Razorpay under its own security and compliance standards.

6. Third-Party Services in the App

The App uses a small number of third-party services to operate securely and reliably:

• Razorpay — to process payments, as described above.
• Firebase Cloud Messaging (Google) — solely to deliver push notifications to your device. Firebase may process a device-specific messaging token as described in Google's Privacy Policy.
• Google Sign-In — if you choose to sign in with your Google account, Google authenticates you and shares your basic profile information (name, email, profile photo) with us, as described in Google's Privacy Policy.

7. Sharing & Disclosure of Information

We do not sell your personal data. We share information only:

• With the relevant government department or portal, where necessary to submit and process your service application;
• With Razorpay, to process payments;
• With the specific Seva Partner center you have chosen or been assigned to, so they can process your application;
• With the third-party services listed above (Firebase Cloud Messaging, Google Sign-In), strictly to provide the App features described;
• With law enforcement or regulatory authorities, where required by applicable law, court order, or government request; and
• With our service providers (such as cloud hosting and SMS providers) who process data on our behalf, under confidentiality obligations.

8. Data Retention & Account Deletion

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting, or reporting requirements. Application records and financial transaction records are typically retained for the period required under applicable Indian tax, financial, and consumer-protection regulations, after which they are securely deleted or anonymized.

You can request deletion of your account and associated personal data at any time by emailing support@smartclickseva.com from your registered email or contact number. We will act on validated requests within a reasonable time, except where we are required to retain certain records (e.g. completed applications, payment records) to meet legal or regulatory obligations.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encrypted data transmission (HTTPS) and access-controlled systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights & Choices

Subject to applicable law, you may have the right to access, correct, or request deletion of your personal data, and to withdraw consent where processing is based on consent (including revoking any device permission at any time from your device Settings). To exercise any of these rights, contact us using the details in the "Grievance Officer & Contact" section below. We may need to verify your identity before acting on a request.

11. Children's Privacy

The App is intended for use by individuals who are legally capable of applying for government/business services, or their authorized guardians. We do not knowingly collect personal data from children beyond what a parent or guardian submits on their behalf as part of a service application (e.g. a birth certificate application).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the App's features, or applicable law. The "Last updated" date at the top of this page indicates when this Policy was last revised. Continued use of the App after any changes constitutes acceptance of the revised Policy.

13. Grievance Officer & Contact

If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact our Grievance Officer:

Smart Click Seva — Grievance Officer
Email: support@smartclickseva.com
Phone: +91 8111933763
Address: 2nd Floor, Amnas Arcade, Old Highway, Behind Govt. Welfare UP School, Karunagappally - 690518, Kerala, India

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