Privacy Policy
How we collect, use, and protect your personal data.
Last updated: 25 August 2026
On this page
1. Introduction
Smart Click Seva ("Smart Click Seva", "we", "us", or "our") is operated by SmartClick Technologies Pvt. Limited. This Privacy Policy explains how we collect, use, share, and safeguard personal data when you use the Smart Click Seva website, mobile application, and administrative platform (together, the "Platform"), whether as a citizen applying for a service, or as an authorized Seva Partner operating a service center on the Platform.
By using the Platform, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Platform.
2. Information We Collect
We collect the following categories of information:
- Identity and contact details — name, mobile number, email address, date of birth, and government-issued identity numbers (such as Aadhaar or PAN) where required for a specific service application.
- Address and location details — residential address, district, taluk, local body, and (for Seva Partner center registration) GPS coordinates of the service center.
- Application and document data — supporting documents and form data you submit while applying for a government-to-citizen (G2C) or business-to-citizen (B2C) service.
- Seva Partner business details — legal business name, business type, beneficiary bank account details, PAN, and GST (where applicable), collected during payout account setup.
- Usage and device data — log data, IP address, browser type, and pages visited, collected automatically to keep the Platform secure and functioning correctly.
3. How We Use Your Information
We use the information we collect to:
- Process and track applications for government and business services through authorized centers;
- Verify the identity of citizens and the eligibility of Seva Partners;
- Process payments, settlements, and payouts to Seva Partners;
- Communicate with you about your applications, account, or support requests;
- Improve, secure, and troubleshoot the Platform; and
- Comply with applicable laws, regulations, and lawful requests from government authorities.
4. Payments & Financial Information
Payments and payouts on the Platform are processed through Razorpay, a RBI-authorized payment aggregator. We do not store your full card, UPI, or net-banking credentials on our own servers — these are handled directly by Razorpay under its own security and compliance standards. For Seva Partner payouts, we collect and store bank account (beneficiary name, account number, IFSC), PAN, and business details strictly to set up and verify your payout account with Razorpay.
5. Sharing & Disclosure of Information
We do not sell your personal data. We share information only in the following circumstances:
- With the relevant government department or portal, where necessary to submit and process a citizen's service application;
- With Razorpay and other payment/banking partners, to process payments and payouts;
- With the specific Seva Partner center you have chosen or been assigned to, so they can process your application;
- With law enforcement or regulatory authorities, where required by applicable law, court order, or government request; and
- With our service providers (such as cloud hosting and SMS/email providers) who process data on our behalf, under confidentiality obligations.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting, or reporting requirements. Application records and financial transaction records are typically retained for the period required under applicable Indian tax, financial, and consumer-protection regulations, after which they are securely deleted or anonymized.
7. Cookies & Tracking Technologies
Our public website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some site functionality. The authenticated administrative Platform does not use third-party advertising or tracking cookies.
8. Data Security
We use administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encrypted data transmission (HTTPS) and access-controlled systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights & Choices
Subject to applicable law, you may have the right to access, correct, or request deletion of your personal data, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details in the "Grievance Officer & Contact" section below. We may need to verify your identity before acting on a request.
10. Children's Privacy
The Platform is intended for use by individuals who are legally capable of entering into applications for government/business services, or their authorized guardians. We do not knowingly collect personal data from children beyond what a parent or guardian submits on their behalf as part of a service application (e.g. a birth certificate application).
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when this Policy was last revised. Continued use of the Platform after any changes constitutes acceptance of the revised Policy.
12. Grievance Officer & Contact
If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact our Grievance Officer:
Smart Click Seva — Grievance Officer
Email: support@smartclickseva.com
Phone: +91 8111933763
Address: 2nd Floor, Amnas Arcade, Old Highway, Behind Govt. Welfare UP School, Karunagappally - 690518, Kerala, India